Last updated: July 2026
We want you to be fully satisfied with your fireplace tools, screens, and candle accessories. If something isn't right, here's how our return process works.
You may return most items within 30 days of the delivery date for a full refund to your original payment method, provided the item is unused, in its original condition, and in its original packaging.
Email info@flamster.store with your order number and the reason for return. Our team will respond within 1 business day with return instructions. Please do not ship items back without first contacting us, as this helps us process your refund more quickly.
If your fireplace screen, tool set, or any other item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with your order number and photos of the damage. We will send a free replacement or issue a full refund, including any original shipping costs, at no charge to you.
The following items cannot be returned once used, due to hygiene and safety considerations: opened candle care accessories that have made contact with an open flame (snuffers, wick trimmers, and dippers), and any item that has been installed or mounted (wall sconces, fireplace guards). Custom or final-sale items, when clearly marked as such at time of purchase, are not eligible for return.
For standard returns (change of mind, wrong size, etc.), return shipping costs are the responsibility of the customer. For damaged, defective, or mis-shipped items, Flamster Home covers all return shipping costs.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
If you need a different size, finish, or color, the fastest option is to return the original item for a refund and place a new order for the item you want. This ensures the replacement ships immediately rather than waiting for the return to be processed first.
Questions about a return or refund? Reach out to info@flamster.store or call +1 (510) 900-8053.