Last updated: July 2026
At Flamster Home, every order ships free within the United States — no minimum purchase required and no hidden fees. We currently ship exclusively to addresses within the United States to ensure reliable delivery windows and consistent quality control on the fireplace and hearth accessories we carry.
Orders are processed within 1–2 business days of purchase confirmation. During high-volume periods (November through January), processing may take up to 3 business days. You will receive a confirmation email as soon as your order is placed, and a separate shipping notification with tracking information once your package leaves our fulfillment center.
Standard delivery typically takes 5–8 business days from the date of shipment, depending on your location within the United States. Larger or heavier items — such as fireplace screens, log racks, and multi-piece tool sets — may require additional handling time due to their size and are shipped via standard parcel carriers in reinforced packaging to prevent damage in transit.
Certain fireplace screens, guards, and log storage products are larger and heavier than typical décor items. These are packed with additional protective materials and may occasionally ship in a separate box from smaller accessories ordered at the same time. If your order contains multiple package types, you may receive more than one tracking number.
Shipping is free on every order shipped within the United States. Additionally, all orders placed through Flamster Home are tax-free at checkout.
Once your order ships, you'll receive an email with tracking information so you can follow your package's progress. If you haven't received tracking information within 3 business days of placing your order, please reach out to us at info@flamster.store.
We currently ship to all 50 U.S. states. We are unable to ship to P.O. boxes for oversized items such as fireplace screens and log racks — a physical street address is required for these products.
If your tracking shows delivered but you haven't received your package, or if your delivery is significantly delayed past the estimated window, contact our support team at info@flamster.store or +1 (510) 900-8053 and we will investigate with the carrier and make it right.